anthony·lucero
Available for IT Support / Operations roles

Anthony Lucero

IT Operations / Fleet Support Engineer with 3+ years of experience supporting distributed Linux-based systems in 24/7 environments. I own incident response end-to-end, maintain service reliability across containerized workloads, and turn recurring issues into documented, repeatable fixes. I also design and operate a self-hosted homelab to test and refine production-style infrastructure.

Round Rock, TX [email protected] (915) 549-5555
Download Resume (PDF) Get in touch

About

I work in the messy middle of operations — where real-world systems fail and need to be recovered quickly and cleanly. A robot goes down in a hospital corridor at 10pm, and the job is to triage it, restore service, and leave behind enough context that the next incident is faster to resolve.

Day to day that means debugging across Linux systems, tracing issues through containerized services, and owning incidents from first alert through resolution and documentation. I focus on reducing repeat failures by turning one-off fixes into runbooks and improving how problems are surfaced, diagnosed, and handled.

Outside of work, I run a self-hosted Linux homelab built on Docker Compose, nginx, Cloudflare Zero Trust tunnels, and Authelia SSO. It mirrors the kind of distributed systems I support professionally and serves as a place to test reliability, access control, and service design in practice.

Skills

Operating Systems

Linux / Unix SSH Tmux systemd Windows macOS

Containers & Virtualization

Docker Docker Compose Portainer

Networking & Security

TCP/IP DNS DHCP VPNs Firewalls Cloudflare Zero Trust

Tools & Platforms

Jira Slack Google Workspace Microsoft Office Password Managers

Scripting & Automation

JavaScript Bash Workflow automation MCP / AI tooling

Hardware

Diagnostics Repairs Peripheral troubleshooting Asset & inventory mgmt

Experience

2023 - Present

Robotics Fleet Manager - IT Operations & Tier 2 Support

Diligent Robotics - Austin, TX

  • Deliver Tier 2 technical support across a fleet of Linux-based robotic systems deployed in hospital environments - diagnosing and resolving hardware and software faults via SSH, remote tooling, and ticket-driven workflows.
  • Maintain 99% uptime on containerized services (Docker, Docker Compose) supporting 24/7 operations; manage configuration, logs, and updates across distributed Linux endpoints.
  • Own incident triage in Jira; author SOPs and troubleshooting runbooks that reduce repeat tickets and accelerate operator onboarding.
  • Monitor network performance and escalate hardware failures to engineering - coordinating cross-functional fixes, follow-up validation, and root-cause documentation.
2022 - 2023

Sales Consultant

Bestfeet - Round Rock, TX

  • Provided in-store technical support for POS and inventory systems, troubleshooting transaction and connectivity issues to minimize downtime during peak retail hours.
  • Trained new staff on POS workflows and basic hardware troubleshooting, improving team self-sufficiency.
2020 - 2022

Outside Sales Representative

The Wow Factor (AT&T Contractor) - San Antonio, TX

  • Sold AT&T Fiber services door-to-door, building strong customer-facing communication and consultative-troubleshooting skills.
  • Coordinated with field technicians to triage installation and connectivity issues, translating customer concerns into actionable technical handoffs.
2018 - 2020

Customer Service Representative

Southwest Imports Auto Parts - El Paso, TX

  • Managed inventory systems and order workflows; resolved customer and supplier discrepancies under tight turnaround.
  • Built foundational experience in cross-team coordination and high-volume customer service.

Projects

Personal Homelab Infrastructure

linux · docker · cloudflare · self-hosted

A Linux-based home lab running ~35 containerized services on Docker Compose behind an nginx reverse proxy. Built piece-by-piece over the past two years to mirror real production patterns - service isolation, SSO, secure remote access, monitoring, backups.

Highlights

  • nginx reverse proxy fronting all web services with Cloudflare Origin certs and Authelia SSO; per-service vhosts under *.ibetternotbedead.com.
  • Pi-hole + AdGuard for DNS/DHCP and network-wide ad blocking; isolated docker networks per service group (media, finance, tools, etc).
  • External access via Cloudflare Zero Trust tunnels - no inbound firewall ports open. WireGuard VPN for direct admin access.
  • Stack includes Vaultwarden (password mgr), Nextcloud, Jellyfin, Home Assistant, Stable Diffusion, Open WebUI/Ollama for local LLMs, and a self-hosted finance app I wrote.
  • Version-controlled compose files in git; automated nightly backups of bind-mounts and a documented disaster-recovery procedure.
Docker Compose nginx Authelia Cloudflare Tunnels WireGuard Pi-hole git

Real-Time Operations Dashboard

javascript · realtime · ops tooling

A JavaScript dashboard built to give the ops team a single quick-glance view of the robot fleet's operational tasks - what's running, what's overdue, and how the current shift is tracking.

Highlights

  • Real-time tracking and visualization of robot tasks; surfaces overdue-task alerts before they escalate.
  • Shift productivity metrics - completion rate, avg task duration, exception counts - rendered in plain-text panels designed to be readable from across the room.
  • Clean, minimal UI optimized for quick-glance status checks; integrates with existing operational workflows so operators don't have to context-switch.
  • Designed alongside the fleet's actual operators - UI iterations driven by what they kept asking me on Slack.
JavaScript Real-time data UI / UX

This Site

nginx · docker · static

The site you're reading is served from my homelab - an nginx:alpine container defined in a small resume.yml compose file, fronted by the same nginx reverse proxy that handles the rest of my services. No build pipeline, no JavaScript framework, just plain HTML/CSS shipped via a Docker volume.

nginx:alpine Docker Compose Cloudflare HTML / CSS

Contact

Best way to reach me is email. Quick form below opens your mail client with everything pre-filled.

Or email directly: [email protected]  ·  (915) 549-5555